Wayn is a secure digital platform that offers every individual in the UAE a free, permanent digital P.O. Box. It allows you to receive verified messages, important documents, and secure payment requests from trusted organizations.

Yes. Registration and usage for individuals is completely free.

Only trusted and verified organizations (government departments, service providers, banks, etc.) that have been approved by Wayn can contact you through the platform.

Wayn uses UAE Pass for identity verification and ensures all data is encrypted. Only authorized, whitelisted entities can send you messages, which means no spam or phishing attempts.

Yes. Some verified entities (e.g., utilities, government departments) may send you payment requests through the app, which you can review and pay securely.

Your account is linked to your UAE Pass, not your phone number. As long as you have UAE Pass access, you can log into Wayn on any device and your data will be retained.

Currently, Wayn is designed specifically for residents and citizens of the UAE and requires UAE Pass for registration.

For any help or inquiries:

• Email: [email protected]
• Customer support: 600 569696

You may receive government letters, official notices, utility bills, financial statements, payment reminders, and other verified documents from approved senders.

No. Only individuals with a valid UAE Pass can register, meaning the service is available to UAE residents and citizens only.

You’ll receive push notifications through the Wayn app. Ensure notifications are enabled on your device to stay updated.

Yes. Documents received through Wayn can be viewed, saved, and printed securely from the app.

You can reinstall the app on any device and log in using your UAE Pass. Your digital P.O. Box and all received messages will still be available.

Organizations interested in becoming verified senders can contact the Wayn onboarding team to go through a whitelisting and integration process.

No. Only whitelisted, trusted entities may contact you, and marketing messages are strictly prohibited.

No. Your data is stored securely and is not shared with third parties. Only you and the authorized sender have access to your communications.

Yes. If you no longer wish to use the service, you can request account deactivation through the app or by contacting support.

Wayn offers a lifetime digital identity, spam-free communication, and direct access to verified entities, ensuring privacy, accuracy, and trust—unlike email or physical mail which can be less secure.

Yes. The Wayn app interface and support are available in both Arabic and English.